MESSAGES
PRIVACY POLICY
Thank you for using Messages! Your privacy is
important to us. To better protect your privacy, and to enhance messaging experience
for all visitors, we provide this privacy policy.
1.
Scope:
1.1.
Messages Application (hereinafter referred to as “App”, “we”,
“our”, “us”) is committed to protecting and respecting your privacy.
1.2.
This policy (this “Privacy Policy”), together with the terms
and conditions of the Messages App outlines the App’s privacy practices
regarding the collection, use and safeguard of your information through the App
and the services offered thereupon.
1.3.
Your
clicking of the “I Accept” button and submission of personal information or if
you are a minor, the submission of your personal information either by your parents
(or your guardian) or by you with the permission of your parents (or guardian)
to the App will be deemed as your acceptance of this Privacy Policy.
2.
Changes
to the Privacy Policy:
2.1.
We are obligated to protect your information in accordance
with applicable laws, and regulations.
2.2.
This Privacy Policy is subject to modification based on
changes in the business, legal and regulatory requirements and will be updated
online. We will notify you whenever any change to the Terms and Conditions are
made. You are encouraged to periodically visit this page to review the Privacy
Policy and any changes to it.
3. Third
Party Services:
3.1.
Please note that your mobile service provider, mobile
operating system provider, third party applications (including the applications
pre-loaded on your device
(“Device”),
social media platforms and websites that you access, third party operators of
chatbots may also collect, use and share information about you and your usage.
We cannot control how these third parties collect, use, share or secure this
information. For information about third-party privacy practices, please
consult their respective privacy policies.
4. Personal Information we collect:
4.1.
Personal information is defined as information that can be
used to identify you and may include details such as your name, age, gender, photograph,
contact information, products and services you are interested in or require
more information about. Insofar as sensitive personal information is concerned,
it will carry the meaning as may be defined by applicable laws from time to
time.
4.2.
The following is the manner in which we collect, use, share
and retain personal information:
4.2.1.
Collection
4.2.1.1.
You agree that the App may collect such personal information,
whenever relevant, to help providing you with information and to complete any
transaction or provide any product you have requested or authorized and/or to
provide, improve and/or refine our services. You also consent to the collection
of certain personal information in the course of your applying for the products
and/or services.
4.2.1.2.
Further to Section 4.2.1.1, by using the App you acknowledge and agree that the App shall act
as the default native messaging app on your Device and shall collect information including but not limited to
your Device contact list and your short message service list.
4.2.2.
Usage
4.2.2.1. The App
seeks this information either to (i) validate and process your request for the
services of the App or information; (ii) to improve the quality of the App;
(iii) to assist you to determine which services best meet your needs; or (iv)
to facilitate our internal business operations, including the fulfilment of any
legal and regulatory requirements; or (v) to provide you with recommendation
about services you may be interested in, based on your use of the App; or (vi)
to provide you with marketing communications and advertising that the App
believe may be of interest of you ;or (vii) to facilitate your purchases
4.2.3.
Sharing
4.2.3.1. We may
disclose personal information to our affiliates when necessary to perform
services on our behalf or on your behalf, to provide display advertising and
promotional services, providing search results and links (including paid
listings and links), processing credit card payments, providing customer
service etc.
4.2.3.2. We may
also share personal information with external organization on your behalf for
them to provide their services to you as requested by you.
4.2.3.3. We may also
share personal information with external organizations or individuals if we
believe that access, use, preservation or disclosure of the information is
reasonably necessary to:
(a) meet
any applicable law, regulation, legal process or enforceable governmental
request;
(b) detect,
prevent or otherwise address fraud, security or technical issues;
(c) protect against harm to the rights, property
or safety of our customers or the public, as required or permitted by law.
4.2.4.
Retention
4.2.4.1. The
information so collected shall be retained only for a limited duration
necessary to fulfil the purposes outlined herein unless a longer retention
period is required or permitted by law and only for the purposes defined above.
Once the purpose is achieved, all personal information is deleted in a safe and
secure mode.
5.
Non-Personal Information:
5.1.
Non-personal information is defined as any data that does not
personally identify you and may include unique system or hardware identifiers,
system or application software, and peripherals.
5.2.
Any non-personal information, when clubbed with personal
information shall be treated as personal information.
5.3.
The following is the manner in which we collect, use, share
and retain non-personal information.
5.3.1.
Collection:
5.3.1.1. You
agree that the App may collect diagnostic, technical, usage related
information, for the usage purposes described below.
5.3.2.
Usage:
5.3.2.1.
The above mentioned information is gathered periodically to
provide and improve the App and services therein, facilitate the provision of
software updates, product support and other services to you (if any) and to
verify compliance with the terms of this Policy.
5.3.3.
Sharing:
5.3.3.1.
To enable the App partners and third party developers to
improve their software, hardware and services designed for use with the App, we
may also provide any such partner or third party developer with a subset of
diagnostic information that is relevant to that partner’s or developer’s
software, hardware and/or services, as long as the diagnostic information is in
a form that does not personally identify you.
5.3.4.
Retention:
5.3.4.1.
The information so collected shall be retained only for a
limited duration necessary to fulfill the purposes outlined herein unless a
longer retention period is required or permitted by law and only for the
purposes defined above. Once the purpose is achieved, all information is
deleted in a safe and secure mode.
6. Location
Services:
6.1.
The App, its licensees and agents, may access, collect and analyse your usage of the App and other information related
to your location on a regular basis through Bluetooth and Wi-Fi signals and
other technologies and data for the performance of the services provided by the
App and to
help improve the design, functionality, performance, and content of the App. In order to collect geo-location information, the
location settings must be enabled on your Device. Therefore, in some cases, the
App may request that you enable the location settings.
6.2.
Except in cases where any specific services requested by you
require or involve personal identification, the App collects location data
anonymously and in a form that does not personally identify you. By using the
App, you agree and consent to transmission, collection, maintenance, processing
and use of your location data and queries to provide and improve such services
of the App.
7. Cookies:
7.1.
Information collected by cookies and other technologies are
treated as non-personal information. However, to the extent that IP addresses
or similar identifiers are considered personal information by local law, we treat
any information linked to such identifiers as personal information. Similarly,
to the extent that non-personal information is combined with personal
information, we will treat the combined information as personal information.
8.
Other Information the App
collects:
8.1 The App also may
collect other information about you in ways that the App describe to you or
otherwise with your consent. You can choose not to provide us with certain
types of information, but doing so may affect your ability to avail and/or use
some services.
8.2 By clicking “I
Accept” button or by usage of the App you permit to enable certain functions of
the Device to find the location of your
Device, modify or delete SD card contents, read phone statistics and identity,
mount and un-mount file systems, etc.
8.3 The features of
the App may allow you to post content such as profile information, status
update, comments, and other content and/or information (User Content). The
ownership over the User Content created by you remains with you; however, by
sharing User Content through the App, you agree to allow others to view and/or
share your User Content in accordance with this Privacy Policy.
9. Third
Party Applications, Websites & Services:
9.1.
The App may include links to other websites/applications or
may display advertisements from third parties and other content that links to
third party websites including chatbot
services. Such websites/applications/chatbots are governed by their respective
privacy policies, which are out of the App’s control. Use of any information
you provide while interacting with the chatbots or using a third party website
or application through the App, is governed by the privacy policy of the
operator of the website / application / operator you are using/ visiting. That
policy may differ from that of the App. If you can't find the privacy policy of
any of such websites /application / chatbot via a link from the website's
homepage, you should contact the relevant website /application / chatbot operator
directly for more information.
10. Access, Correction and Deletion:
10.1.
The App strives hard to keep its records updated and accurate
with your latest information. You shall be responsible to ensure that the
information or data you provide from time to time is and shall be correct,
current and updated and you have all the rights, permissions and consents to
provide such information or data.
10.2.
You may note that deletion of certain information or
withdrawal of consent may lead to cancellation of your access to the App or
your access to certain features and services of the App. Additionally, we may
not be able to process your request of correction, updating or deletion, in
case the same is not supported by valid documents or data retention is required
by the applicable law or law enforcement requests or under any judicial
proceedings or it is extremely difficult to implement (such as requests related
to backup copies or if a new system is required to process the request or
change of technical design) or risks the privacy of other users.
11.
Queries and Complaints:
11.1.
We are committed to protect your personal information
collected and processed by us and look forward to your continued support for
the same. In case of any feedback or concern regarding protection of your
personal information, or any privacy-related feedback or concerns you may
contact grievance.officer@jio.com